Refund and cancellation policy

The product returns and cancellations policy is in accordance with the provisions of the Consumer Protection Law, 5741-1981. And in the event of a conflict, God forbid, between the cogent provisions contained in the Consumer Protection Law and the returns and cancellations policy, the cogent provisions in the Consumer Protection Law will prevail.

Regarding non-personalized products (without any imprinting or special customization according to the customer's requirements): Any order may be canceled in accordance with the Consumer Protection Law, within 14 days from the date of receipt of the product. A cancellation notice will be sent by the customer in writing to the email address praywithdawn613@gmail.com . Receiving a credit or refund in connection with a cancellation notice is subject to the product being returned to the company within 14 days, unused, in its original packaging only. The product must be returned to the company in coordination with the company, to its registered address, and at the customer's expense. If a proper cancellation notice is given and an unused product is returned in its original packaging as stated above, the customer will be refunded the amount paid (via credit card credit) minus a lawful cancellation fee (at a rate of 5% of the total transaction or 100 NIS, whichever is lower).

It is important to note: Shipping fees are not part of the cost of the product. Therefore, unless there is a discrepancy, they will not be refunded to the customer.

Regarding customized products (including any imprinting or customization according to the customer's requirements) - it is not possible to cancel the purchase and receive a refund . Purchasing a product with a personalized imprint or with any other personal requirement requires the company to work to prepare a product that is suitable only for you. This order is a "personalized order" defined as "goods manufactured specifically for the consumer according to special measurements or requirements" as per Section 14C(d)(4) of the Consumer Protection Law and as per Regulation 6(a)(2) of the Consumer Protection Regulations (Cancellation of a Transaction), 5771-2010 (hereinafter: " the Regulations " ). Therefore, by law, the normal rules applicable to the cancellation of transactions due to regret do not apply to personalized products. Accordingly, after placing a "personalized order", the order cannot be canceled and a refund requested. Accordingly, it is requested that attention and discretion be exercised before placing the order; and to ensure that a personalized order has not been placed by mistake. It is clarified that after placing the order, it will not be possible to change the order or the name that will appear on the imprint.

Cancellation or return due to material non-conformity or defect: If, God forbid, there is a material non-conformity or defect in the product you ordered, you have the right to have the product repaired or to receive a new and suitable product or to cancel the order and receive a refund. In such a case, the Company will not charge any cancellation fees. However, the customer is obliged to examine the product immediately upon receipt, and to notify the Company of any defect or non-conformity immediately and no later than 48 hours from the moment of receipt of the product.

Cancellation of a transaction by the company: The Company may, at its sole discretion, for any reason and at any time, cancel or terminate a transaction or sale or cancel an order, in whole or in part, or the operation of the Site in whole or in part. The Orderer acknowledges and accepts this. Notice of cancellation or termination in this regard will be given to the User or Orderer, and the Company will refrain from charging the credit card or act to refund any amount paid for the Products, if paid.

Error in displaying inventory: If it turns out that a product ordered is out of stock and this has not been updated on the Company's website, the Company may cancel the order and be entitled to payment, or offer the customer an alternative item of equivalent value of the customer's choice. Furthermore, since the customer fully understands that such errors may occur - especially given the technology involved in displaying inventory - the customer will not have any rights; and the Company has no liability for direct, indirect, consequential or special damage caused as a result of an error in displaying inventory.